Login Problem

[opb1978]

I have done some debugging and also verified userid/pw for log.wien and this all works. I also disabled the Passkey stored in my log.wien account, so it only proposes password but still having the same issue:

Running Version 1.7.0 (but also tried with older versions)

I also tried configuring via configuration.yaml and this also did not help :-(

Logs from the Plugin

Logger: custom_components.wnsm.config_flow
Source: custom_components/wnsm/config_flow.py:50
integration: WienerNetzeSmartmeter (documentation, issues)
First occurred: 18:19:17 (1 occurrences)
Last logged: 18:19:17

Login failed. Check username/password.
Traceback (most recent call last):
File "/config/custom_components/wnsm/config_flow.py", line 50, in async_step_user
zps = await self.validate_auth(
^^^^^^^^^^^^^^^^^^^^^^^^^
user_input[CONF_USERNAME], user_input[CONF_PASSWORD]
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "/config/custom_components/wnsm/config_flow.py", line 34, in validate_auth
await self.hass.async_add_executor_job(smartmeter.login)
File "/usr/local/lib/python3.13/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
File "/config/custom_components/wnsm/api/client.py", line 157, in login
code = self.credentials_login(url)
File "/config/custom_components/wnsm/api/client.py", line 104, in credentials_login
raise SmartmeterLoginError("Login failed. Check username/password.")
custom_components.wnsm.api.errors.SmartmeterLoginError: Login failed. Check username/password.

[webwude]

How many Zählpunkte do you have? The more the worst.

I would recommend to reset everything and start from scratch.

[reox]

You are probably hit by a captcha. You can try with this script: #283 (comment) and check the resulting HTML page.

[opb1978]

How many Zählpunkte do you have? The more the worst.

I would recommend to reset everything and start from scratch.

only 1 :-)

[opb1978]

You are probably hit by a captcha. You can try with this script: #283 (comment) and check the resulting HTML page.

yes it seams to be the captcha problem. Not sure how to use this script...

[DarwinsBuddy]

A lot is broken currently on their side.
It's not just the login as it seems.

I try to get some information from my contacts, but can't promise anything right now.

In the meantime, we might have to wait for them to fix it, and check regularly https://smartmeter-web.wienernetze.at/verbrauchsdaten/grafische-darstellung

[W-M-B]

I am lucky still have daily updates..

[l3rdy]

Everything works for me Perfectly again after the Maintenance they had on the 18th till 18:00

[sfbuch]

do you know, is there a similar solution for netze nö?

[DarwinsBuddy]

I just realized that they changed their T&Cs so you might just need to log in once manually and accept the changed terms. After that the integration might be good to re-login again :)

[DarwinsBuddy]

Re-opening this.
It seems that the capture is an additional blocker that appears out of nowhere every now and then.
Not even with a manual login it can be circumvented.
I'm reaching out to Wiener Stadtwerke for a potential talk about a collaboration.

[Favorita1100]

My solution: log in via browser once and accept the new agbs then credentials/ login works.

[W-M-B]

My solution: log in via browser once and accept the new agbs then credentials/ login works.

This worked for me as well. Maybe this is an additional topic that can be solved by accepting the new T&C

[reox]

I think the AGB are not causing that. It worked for me without being logged in and accepting them...
I think that maybe IP gray/blacklisting may play a role.

[Moach2000]

Hi!
I also have some issues for weeks.
But to be sure - login is usually an email address. Correct?
BR

Update: Yes - email + pw (but I tried it several times within one hour to get access)

[fifistargate]

Same Problem, and yes username and password is correct:

wnsm: Error on device update!
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 737, in _async_add_entity
await entity.async_device_update(warning=False)
File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1318, in async_device_update
await self.async_update()
File "/config/custom_components/wnsm/wnsm_sensor.py", line 88, in async_update
await async_smartmeter.login()
File "/config/custom_components/wnsm/AsyncSmartmeter.py", line 24, in login
return await self.hass.async_add_executor_job(self.smartmeter.login)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/concurrent/futures/thread.py", line 59, in run
result = self.fn(*self.args, **self.kwargs)
File "/config/custom_components/wnsm/api/client.py", line 157, in login
code = self.credentials_login(url)
File "/config/custom_components/wnsm/api/client.py", line 104, in credentials_login
raise SmartmeterLoginError("Login failed. Check username/password.")
custom_components.wnsm.api.errors.SmartmeterLoginError: Login failed. Check username/password.

[Moach2000]

In a nutshell what I did:
Login on the website with my login credentials. Accepted the new terms and conditions (or sth. similar). Did some clicks on the website to check out the changes (my last login was one year ago).
After that I deleted the integration in Hassio und tried to add it from scratch again (with success).

Update: No multifactor auth. or something activated.

[fifistargate]

Still the same problem, even after accepting AGBs

[reox]

lol:

es gab Anmeldeversuche auf Ihrem logwien-Konto, die uns ungewöhnlich vorkommen.
Waren Sie das? Wenn nicht, empfehlen wir Ihnen, das Passwort zu ändern. Sicher
ist sicher!

[reox]

uhmm... now I got it the second time. I have the feeling they don't like the hourly or more logins :/

and the third time. Basically every hour :D

[schoeberlt]

Same issue here, login failed in home assistant three times today and received the e-mail three times

[reox]

Interestingly, my login does not fail. I think they are overhauling their login logic and thus sometimes the automatic logins are blocked...

[schoeberlt]

It‘s really strange, because apparently not all logins fail for me either, because somehow yesterday’s energy data got pulled. So it’s true that some but not all logins fail.

[mochitoju]

...same here (EMail)
Is it possible to reduce the logins (like two times a day) in config?

[W-M-B]

for me it works for now .., but I do get log.wien emails .. I like the idea @mochitoju about having the options of data collection frequency. if it is possible to choose when/how often data is ingested from Wiener Netze Smartmeter Portal

[reox]

wasn't that already implemented? At least I remember implementing a check that would wait at least 24h before starting over - but that check was after the login, i.e., to get zählpunkte etc...

[W-M-B]

hi, I had a look at log.wien to see if I can change something there.
I discovered a part called devicemanagement, that can be switched on/off.

and possibility to be informed if someone out of Austria logs in:

Anyone has an idea what this will be about, maybe this is related to the email loggins?

[TheRealVira]

Ah so this is where all these „Anmeldeversuch“ E-Mail originated from.

[reox]

But they already stopped - and at the same time the login for HA fails now every time :/

edit: no wait. The login works but there is no data! However, in the smartmeterweb, the data is present. 🤔

[webwude]

I still get mails. Every two hours at the moment 🙄

[TheRealVira]

@webwude I suggest removing the integration for now to stop E-Mails. At least until we figure out a fix for whatever is causing this. It would be great, if Wiener Netze could give public release news or change logs..

[reox]

I think we need to investigate this issue more closely: #276