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Touchpoints Product Documentation

Touchpoints product documentation is loosely based on the The Product Cycle, which embraces living documentation, and the concept of blueprints as a shared abstraction to design and discuss product decisions.

• Personas
• Use Cases
• Concept Inventory and Data Model
• Lightweight design sketches
• Pixel-level design, on-brand, with interactions
• Working Software:
  • Staging
  • Demo
  • Production

In practice, to gauge whether these artifacts are valuable, ask:

1. do they facilitate higher order conversations?
2. do they allow for the capturing of product thought? (from broad-vision, to detailed product copy change)
3. does it serve as a map? providing context AND driving action?
4. are they easy to update?

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Supporting Tools

• Analytics
• Backlog

Technical Reference

• Testing
• Deployment