Home

Touchpoints Product Documentation

Touchpoints product docs are loosely based on what our team calls The Product Cycle. The Product Cycle embraces living documentation and the concept of blueprints as a shared artifacts to discuss and document product decisions.

• Personas
• Use Cases
• Concept Inventory and Data Model
• Lightweight design sketches
• Pixel-level design, on-brand, with interactions
• Working Software:
  • Staging
  • Demo
  • Production

In practice, to gauge whether these artifacts are valuable, ask:

1. do they facilitate higher order conversations?
2. do they allow for the capturing of product thought? (from broad-vision, to detailed product copy change)
3. does it serve as a map? providing context AND driving action?
4. are they easy to update?

---

Supporting Tools

• Analytics
• Backlog

Technical Reference for Touchpoints users

• API

Policy and feedback processes for for Touchpoints users

• A-11 PRA Guidance

Technical Reference for Developers who contribute

• Testing
• Deployment