Ongoing Responsibilities

Annually

• Ensure users for each Organization are valid - Touchpoints team sends a list of existing, active users in the system for an Organization to the Organization Manager. The Organization Manager is responsible for notifying the Touchpoints of invalid accounts.
• Coordinate Pen-testing with GSA IT
• Review and updates the information security architecture [at least annually] to reflect updates in the enterprise architecture. Touchpoints LATO PL-8 Part b (login required 🔐)

Quarterly

Monthly

• Review all system warnings and notifications, including, but not limited to: Cloud.gov, New Relic, AWS Cloudtrail.
• Review Google Analytics web traffic and usage

Weekly

• Update Data Portfolio program statistics reports
• Review New Relic reports
• Review Synk reports
• Run Customer Count Reports - gives the Touchpoints team an indication of Customer Support related work
• Run Customer Activity Reports - gives the Touchpoints team an indication of system usage and activity
• Run Customer Reporting Reports - gives CX Cap team an indication of specific program progress (eg: A11 Onboarding)

Daily