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In various cases, our students have been using different email addresses when creating accounts in TP and CON. This has resulted in:
For Students:
Confusion arises as the instructions for them to use the same email address are unclear, leading to the continued use of different email addresses for both platforms.
For Team:
Multiple contacts with different email addresses in Salesforce for the same user require additional efforts to verify the correct one and facilitate the merging of duplicate records.
What needs to be done?
Implement a more effective method of instructing students to use the same email address for accounts on both platforms.
The text was updated successfully, but these errors were encountered:
astkhikatredi
changed the title
[CON&TP]: Tackle a problem of using different email addreses for CON and TP
[CON&TP]: Address the issue of using different email addresses for CON and TP.
Dec 15, 2023
Context/background
In various cases, our students have been using different email addresses when creating accounts in TP and CON. This has resulted in:
For Students:
Confusion arises as the instructions for them to use the same email address are unclear, leading to the continued use of different email addresses for both platforms.
For Team:
Multiple contacts with different email addresses in Salesforce for the same user require additional efforts to verify the correct one and facilitate the merging of duplicate records.
What needs to be done?
Implement a more effective method of instructing students to use the same email address for accounts on both platforms.
The text was updated successfully, but these errors were encountered: