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Creating Custom Knowledge Bases for Your Voice AI Assistants
Knowledge Base
Learn how to create and integrate custom knowledge bases into your voice AI assistants.

import AssistantSetupInboundAccordionGroup from "/snippets/quickstart/dashboard/assistant-setup-inbound.mdx"; import GetAPhoneNumberSnippet from "/snippets/quickstart/phone/get-a-phone-number.mdx"; import { Image } from "/snippets/images/images.mdx";

<iframe width="560" height="315" src="https://www.youtube.com/embed/i5mvqC5sZxU" title="Vapi's Knowledge Base" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen ></iframe>

What is Vapi's Knowledge Base?

Our Knowledge Base is a collection of custom documents that contain information on specific topics or domains. By integrating a Knowledge Base into your voice AI assistant, you can enable it to provide more accurate and informative responses to user queries.

Why Use a Knowledge Base?

Using a Knowledge Base with your voice AI assistant offers several benefits:

  • Improved accuracy: By integrating custom documents into your assistant, you can ensure that it provides accurate and up-to-date information to users.
  • Enhanced capabilities: A Knowledge Base enables your assistant to answer complex queries and provide detailed responses to user inquiries.
  • Customization: With a Knowledge Base, you can tailor your assistant's responses to specific domains or topics, making it more effective and informative.

How to Create a Knowledge Base

To create a Knowledge Base, follow these steps:

Step 1: Upload Your Documents

Navigate to Overview > Documents and upload your custom documents in Markdown, PDF, plain text, or Microsoft Word (.doc and .docx) format to Vapi's Knowledge Base.

Adding documents to your Knowledge Base

Step 2: Create an Assistant

Create a new assistant in Vapi and, on the right sidebar menu, select the document you've just added to the Knowledge Base feature. Adding documents to your assistant

Step 3: Configure Your Assistant

Customize your assistant's system prompt to utilize the Knowledge Base for responding to user queries.

Best Practices for Creating Effective Knowledge Bases

  • Organize Your documents: Organize your documents by topic or category to ensure that your assistant can quickly retrieve relevant information.
  • Use Clear and concise language: Use clear and concise language in your documents to ensure that your assistant can accurately understand and respond to user queries.
  • Keep your documents up-to-date: Regularly update your documents to ensure that your assistant provides the most accurate and up-to-date information.
For more information on creating effective Knowledge Bases, check out our tutorial on [Best Practices for Knowledge Base Creation](https://youtu.be/i5mvqC5sZxU).

By following these guidelines, you can create a comprehensive Knowledge Base that enhances the capabilities of your voice AI assistant and provides valuable information to users.