Install fails with 0x800f080c and I can't enable requried Windows features.

[DomatesGames]

Windows Version

10.0.19045.5371

WSL Version

wsl.exe --version doesn't work. CMD says me "Usage: wsl.exe [Argument]..."

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

No response

Distro Version

Ubuntu 24.01.1 (please look at Step 6, Repro Steps)

Other Software

No response

Repro Steps

Developer options is enable. I ran Powershell as an Administrator. I ran CMD as an Administrator. I am using Windows Home Single Language. I tried dism /online /cleanup-image /restorehealth and sfc /scannow. They don't work and I tried chkdsk c: /f then they worked.

1. Install WSL via PowerShell: wsl --install
2. Enabling WSL feature via GUI.
3. Enabling WSL feature via Command Prompt: dism.exe /online /enable-feature /featurename:Microsoft-Windows-Subsystem-Linux /all /norestart
4. Enabling Virtual Machine Platform feature via GUI.
5. Enabling Virtual Machine Platform feature via Command Prompt: dism.exe /online /enable-feature /featurename:VirtualMachinePlatform /all /norestart
6. I installed Ubuntu 24.04.1 with Microsoft Store but I can't run it.

Expected Behavior

1. I would wait for the WSL to be installed.
2. Selecting Windows Subsystem for Linux in Windows features settings and enable it.
3. (This is not mine PS I found it from Internet.)

4. Selecting Virtual Machine Platform in Windows features settings and enable it.
5. (This is not mine PS I found it from Internet.)

6. I expected to run it.

Actual Behavior

1.

PS C:\Windows\system32> wsl --install
Error: 0x800f080c

2.
WSL doesn't appear on "Turn Windows Features on or off" setting.

3.

C:\Windows\system32>dism.exe /online /enable-feature /featurename:Microsoft-Windows-Subsystem-Linux /all /norestart

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.5371

Error: 0x800f080c

Feature name Microsoft-Windows-Subsystem-Linux is unknown.
A Windows feature name was not recognized.
Use the /Get-Features option to find the name of the feature in the image and try the command again.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

4. Setting doesn't appear.

5.

6.

"Linux için Windows Alt Sistemi etkinleştirilmedi." means "The Windows Subsystem for Linux has not been enabled. "

Diagnostic Logs

For ease of review, I deleted the old log and tried the steps again. These are new logs:

dism.log after run Step 3:
dism.log

dism.log after run Step 5:
dism.log

Old log:
dism1.log

Powershell error about WSL logs:
PS C:\Windows\system32> Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
PS C:\Windows\system32> Set-ExecutionPolicy Bypass -Scope Process -Force
PS C:\Windows\system32> .\collect-wsl-logs.ps1
Get-WindowsOptionalFeature : Get-WindowsOptionalFeature failed. Error code = 0x800f0819
At C:\Windows\system32\collect-wsl-logs.ps1:57 char:1

• Get-WindowsOptionalFeature -Online > $folder/optional-components.txt

•   + CategoryInfo          : NotSpecified: (:) [Get-WindowsOptionalFeature], COMException
    + FullyQualifiedErrorId : Microsoft.Dism.Commands.GetWindowsOptionalFeatureCommand
  
  

Log collection is running. Please reproduce the problem and once done press any key to save the logs.
Saving logs...
Logs saved in: C:\Windows\system32\WslLogs-2025-01-29_13-16-03.zip. Please attach that file to the GitHub issue.

WSL logs:
WslLogs-2025-01-29_13-16-03.zip
Bot says this log is wrong. I tried it again and PS created a new file:
collect-wsl-logs.zip

[github-actions]

Logs are required for review from WSL team

If this a feature request, please reply with '/feature'. If this is a question, reply with '/question'.
Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The script will output the path of the log file once done.

If this is a networking issue, please use collect-networking-logs.ps1, following the instructions here

Once completed please upload the output files to this Github issue.

Click here for more info on logging
If you choose to email these logs instead of attaching to the bug, please send them to wsl-gh-logs@microsoft.com with the number of the github issue in the subject, and in the message a link to your comment in the github issue and reply with '/emailed-logs'.

View similar issues

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it!

Closed similar issues:

• WSL installation fails with error "0x8007019e" plus "wsl -l -v" gives an error "Wsl/0x80080005" (#12071), similarity score: 0.81
• Error code:Wsl/InstallDistro/0x8007139f (#12405), similarity score: 0.80
• Error 0x80370102 after wsl --install and reboot (#7902), similarity score: 0.77
• Error code: Wsl/0x80080005 - The Windows Subsystem for Linux optional component is not enabled. Please enable it and try again. (#11893), similarity score: 0.77
• WSL installation fails with error "0x8007019e" plus "wsl -l -v" gives an error "Wsl/0x80080005" (#11898), similarity score: 0.77

Note: You can give me feedback by thumbs upping or thumbs downing this comment.

[github-actions]

The log file doesn't contain any WSL traces. Please make sure that you reproduced the issue while the log collection was running.

Diagnostic information

Issue was edited and new log file was found: https://github.com/user-attachments/files/18585965/WslLogs-2025-01-29_13-16-03.zip
Appx package is not installed
Found no WSL traces in the logs

[github-actions]

Failed to parse logs. Unexpected file: collect-wsl-logs.ps1
The log file doesn't contain any WSL traces. Please make sure that you reproduced the issue while the log collection was running.

Diagnostic information

Issue was edited and new log file was found: https://github.com/user-attachments/files/18586056/collect-wsl-logs.zip
Found no WSL traces in the logs

[DomatesGames]

Failed to parse logs. Unexpected file: collect-wsl-logs.ps1 The log file doesn't contain any WSL traces. Please make sure that you reproduced the issue while the log collection was running.

Diagnostic information

I ran the command PS said nothing?

Only file I found is this.

[DomatesGames]

I closed it by mistake.

[OneBlue]

Thank you for reporting this @DomatesGames. I don't see anything in the logs, could you run the log collection while you get the wsl --install error ?

[DomatesGames]

Powershell does not respond to the command. collect-wsl-logs.ps1 file is created in System32.
collect-wsl-logs.zip
Am I doing it right?

[github-actions]

Failed to parse logs. Unexpected file: collect-wsl-logs.ps1
The log file doesn't contain any WSL traces. Please make sure that you reproduced the issue while the log collection was running.

Diagnostic information

Found no WSL traces in the logs

[OneBlue]

Unfortunately not. Do these instructions work /logs ?

[microsoft-github-policy-service]

Hello! Could you please provide more logs to help us better diagnose your issue?

To collect WSL logs, download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The scipt will output the path of the log file once done.

Once completed please upload the output files to this Github issue.

Click here for more info on logging

If you choose to email these logs instead of attaching to the bug, please send them to wsl-gh-logs@microsoft.com with the number of the github issue in the subject, and in the message a link to your comment in the github issue.

Thank you!